Privacy Policy

Last Updated: February 2026

Pivot Property Management (“we,” “us,” or “our”) operates the Lakewood Station Townhomes website at lakewoodstationtownhomes.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our Site or interact with our services.

By using our Site, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use our Site.

Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide when you:

• Submit a contact form or inquiry
• Schedule a tour (in-person, virtual, or self-guided)
• Submit a rental application
• Sign up for email or SMS communications
• Communicate with us via email, phone, or text message

This information may include:

• Full name
• Email address
• Phone number
• Desired move-in date
• Preferred floorplan or bedroom count
• Household size
• Income range
• Pet information (type, breed, count)
• Any other information you choose to provide in form submissions or communications

Information Collected Automatically

When you visit our Site, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Device type (desktop, mobile, tablet)
• Operating system
• Pages visited and time spent on each page
• Referring website or source
• Click activity and navigation patterns
• Date and time of your visit

We use cookies and similar tracking technologies to collect this information. See the “Cookies and Tracking” section below for more details.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer service
• Schedule and confirm property tours
• Process rental applications (applications are processed through our property management software, Appfolio)
• Send tour reminders and appointment confirmations via email or SMS
• Send leasing-related communications, including availability updates and application status notifications
• Improve our Site, services, and user experience
• Analyze Site usage and visitor behavior to optimize our marketing and content
• Comply with legal obligations and enforce our terms
• Communicate about our communities, promotions, and services (with your consent)

Cookies and Tracking

Our Site uses cookies and similar technologies to:

• Remember your preferences and improve your browsing experience
• Analyze how visitors use our Site (pages viewed, time on site, navigation paths)
• Track the effectiveness of our marketing campaigns
• Link your browsing activity to your inquiry if you submit a contact or tour form

Types of cookies we use:

• Essential cookies: Required for the Site to function properly (e.g., form submissions, session management)
• Analytics cookies: Help us understand how visitors interact with our Site (e.g., Google Analytics or similar)
• Marketing cookies: Used to track visitors across websites to display relevant advertisements

You can control cookies through your browser settings. Disabling cookies may affect your ability to use certain features of our Site.

SMS and Text Messaging

If you provide your phone number and consent to receive text messages (e.g., by checking the SMS consent box on our tour scheduling form), we may send you:

• Tour confirmation and reminder messages
• Application status updates
• Leasing-related notifications
• Maintenance request confirmations

Message frequency varies. Message and data rates may apply. You can opt out of text messages at any time by replying STOP to any message. After opting out, you will receive a confirmation message and no further texts will be sent unless you re-subscribe.

We do not sell, rent, or share your phone number or SMS consent information with third parties for their marketing purposes. SMS consent is not a condition of purchasing any property or service.

How We Share Your Information

We do not sell your personal information. We may share your information with:

• Property management software providers: Your application and leasing information is processed through Appfolio, our property management platform.
• Service providers: We use third-party services to assist with email delivery (Resend), text messaging (Twilio), website hosting and analytics, and other operational functions. These providers access your information only to perform services on our behalf and are obligated to protect it.
• Legal compliance: We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers: If Pivot Property Management is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including:

• Inquiry and tour data: Retained for up to 24 months after your last interaction, or longer if you become a resident
• Application data: Retained in accordance with Appfolio's data retention policies and applicable housing regulations
• Website analytics data: Retained in aggregate form and not tied to your identity after 12 months

You may request deletion of your personal information by contacting us at the information below.

Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Opt out of SMS messages by replying STOP

To exercise any of these rights, contact us at leasing@pivot-properties.com or call (253) 271-8684.

We will respond to your request within 30 days.

Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Third-Party Links

Our Site may contain links to third-party websites (e.g., Appfolio application portal, social media pages). We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us and we will delete it promptly.

Fair Housing

Pivot Property Management complies with all federal, state, and local fair housing laws. We do not discriminate based on race, color, national origin, religion, sex, familial status, disability, sexual orientation, gender identity, marital status, veteran status, or any other protected class under applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically for any changes. Your continued use of the Site after any modifications constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: